Monty S Wright

E-mail: monty.wright@outlook.com

Website: http://www.linkedin.com/in/montyswright/

Phone: (985)276-8830

Address: 4112 NE 5th Street, Mineral Wells, TX 76067

Nokia Siemens Networks                                                       September 2, 2014— January 12, 2015

Customer Service Technician/ Field Engineer for T-Mobile Rural Americas project. Performed TI works and BSS/RAN implementation activities in a market, primarily Commissioning, Integration and Troubleshooting. Limited supervision of the TI works and equipment implementation team in a zone as delegated by the FM or PM. Ensure TI/Implementation activities and quality meet project requirements and targets. 3^rd shift integration cutovers for the NOMO/ New Orleans Mobile market which consisted of 350 cell sites across 4 states, Florida, Alabama, Mississippi and Louisiana. Advanced troubleshooting of BTS software and hardware issues as well as network element alarm and trouble ticket clearing. Gather all required data and documentation and upload daily to project document repository. Upgrade ENB/BTS software and load site specific commissioning files prior to integration cutover. Work with local TMO Switch team and NOKIA Tier 1 and 2 support teams during integrations to bring sites on air and resolve any call test, TDOA/ E-911 or other network issues before leaving the site.

Ericsson RNAM                                                                                       July 11, 2011 — Dec 5, 2013

Technical Support Engineer II: ITAC/7x24 Support, 3rd shift Call Center Technical Support for Ericsson projects across all Customer Units/Carriers for Internal Ericsson Project Managers and Ericsson ASP-PM's nationwide. Provided 1st line technical support for all Ericsson RBS platforms and configurations for RBS 3000 and 6000 series products. The technologies supported were GSM/DUG, UMTS/DUW, LTE/DUL, Smart Laptop, mCEMAA Auto Call Testing, LDO APPS access for AMS and CAM tool and limited IT support for Gmail sync and hardware issues. I verified SOW MOPS for technicians in the field. I provided hardware and script support troubleshooting for Field Engineers and coordinated solutions with NIC/NOC teams. I provided remote support by dialing in to Field Engineer PC to directly connect to remote EnodeB for troubleshooting and alarm clearing. Used OS Tickets to write trouble tickets for each call and escalate to appropriate SME if unable to resolve issues on first contact. I reported directly to Department Manager Nick Carter. For reference please contact nick.carter@ericsson.com

Avion Systems Inc.                                                                            March 12, 2010 — July 9, 2011

Quality Assurance Manager: Brought on to establish and run an ISO: 9000:2010 QMS for the Wireless telecoms division and to develop, implement, establish and maintain QA processes to keep quality scores within OEM limits. While at Avion Systems the QA Program lowered the Quality Score to one of the lowest of any Vendor with Ericsson in North America where minimum score is 95 we scored 103! (only one company did better). I built a training program to train entry level wireless installers in-house to reduce cost of resources and increase availability. The results of the QA Program helped position Avion to qualify for a multi-million dollar business increase with Ericsson. I Initiated the ISO: 9000 certification for Avion as a whole entity. I trained a full time Quality Auditor and 8 technicians in the field. I worked with PMO Team and VP of Sales to develop the QA Program to support all levels of the business. I reported Directly to VP of sales Mark Baehr. For reference please contact mbaehr@usa.com

Hydroscience Technologies Inc.                                                          May 2006 — September 2009

Quality Assurance Manager: Involved in all aspects of establishing a QA/QC program for proprietary computer hardware and software and all peripherals manufactured assembled, tested and inspected on site. Establish and document procedures for assembly. Initiate process for ISO9000:2001 registration. Produce training and assembly video documentation. Define and document all methods and procedures for assembly and manufacture of all products. Entertain customer/clients and provide any information or documentation support they require.ISO:9000/2008 Lead Auditor, QA Process Documentation Design and Implementation, Technical Document Writer, Process Validation, Instructional Video production, Customer Facing Quality POC, Client entertainment and Training and transportation liaison. Please do not contact.

Independent Contractor                                                                               March 2005 — May 2006

Nortel HS-1 level 2 RBS/BTS Technician: Independent cell site tech for Sprint projects in North Texas and Oklahoma performing DOM swaps and integrations as well as site upgrades, integrations and DCG adds.

Ericsson RNAM                                                                                  February 2004 — February 2005

Quality Auditor/E911 SMEI functioned as the National E-911 SME for Ericsson site development team UMTS network deployment for Cingular Wireless. I audited RBS installation methods and procedures to ensure Ericsson that all installation sub-contractors met Ericsson standards so that a quality product was produced for the client. I worked with Project managers and Construction managers to improve quality of installation processes and to ensure better customer service. I was one of four people in the USA to be trained and certified in Ericsson's Quasis QA program at that time.

True Position Inc.                                                                               February 2003 — February 2004

Deployment Lead: Deployment Lead E-911 project for T-Mobile/Houston and Dallas: Manage 5 two-man field installation crews while up grading 450 cell sites with Location measurement Units and all necessary antennas and cables as well as site survey information. Track all progress daily and report to client and Corporate HQ. Provide technical hardware and troubleshooting support to all field teams. Track all shipping and receiving of materials and Parts and all Return Merchandise Authorizations processes. Track all site revisits for billing reconciliation. Improve efficiency through process refinement. Arrange access and drive to instructions for field crews. Interface with Client, field, Switch, and Corporate entities to correlate data. Report any site safety issues. Investigate any Client equipment outages for root cause analysis. Generate and implement SOP, MOP documentation and guidelines. Train Field crews to install LMU, GPS antenna, Downlink antenna, mounting hardware, Programming of LMU, cable prep, cable making and testing, weatherproofing, switch integration, and quality inspection. Use Anritzu 331b site master, Trimble asset surveyor. Be familiar with all major BTS types such as Ericsson, Nokia, Nortel, Lucent, Motorola, and how to integrate True Position LMU into existing network. Trouble shooting specialist for Hardware and T-1.QA/QC all sites for client acceptance. I reported to Market Lead Donna Strike-no contact information available.

Bechtel Telecomm/EPC JOBS                                                           January 2000 — February 2003

Construction Manager: Houston, TX, Albuquerque, NM, Mobile, Al, St Louis, Mo, Sacramento, CA, Detroit, Mi. Oversee installation of Nokia 3G BTS through integration and optimization. Troubleshoot hardware and other anomalies after equipment is integrated. Manage and schedule electrician and tower crews for installations of cell site equipment, antennas, electrical service upgrades etc. Track all paperwork and processes for client acceptance of network and attain any and all survey and technical data needed for engineering staff. Take pictures of all completed work for warranty and turnover documentation. Monitor safety practices on all job sites and fill out necessary paperwork. QA/QC all phases of work. Lead safety meetings and investigate any accidents. Be familiar with all major BTS types such as Ericsson, Nokia, Nortel, Lucent, Motorola, and how to integrate them with existing systems. Reported to Robin Davis-no contact info available

Cingular Wireless                                                                                 October 1999 — January 2000

NSB/BTS Installer: NSB/BTS Installer:  Install all necessary hardware and cabling for a new cell site or a site upgrade. Install Ericsson 884 macro/micro BTS cabinets, CDMA radios, TDMA radios, Power One and Marconi rectifiers, Power Wave amplifiers, all required RF, data, power and ground cabling as well as punch down blocks for alarms and commission rectifiers. Troubleshoot all equipment hardware and power all systems.QA all installations for 100% operation status before leaving depot.

Telephone and Network Essentials                                                           June 1996 — August 1999

Field Supervisor: Install cat 3 voice and cat 5 data cabling back bones for high-speed computer networks.   Punch down all patch panels as well as test, tone, label, and terminate all data and voice cables. Install racks, routers, hubs, and voicemail and phone system hardware and fiber optic cables. Manage crew and complete all documents

NOKIA FLEXI BTS Installation, Commission and Integrations for L700, L1900, and L2100

OSHA 10/30 TRAINER, 
American Red Cross CPR/AED Trainer, 
Ericsson LTE, WCDMA, GSM, Mini-Link, Smart Laptop, OS Tickets, LDO Apps, 
Samsung Wi-Max, 
RAB/QSA/QMS Lead Auditor: ISO 9000:2001,
Nortel HS-1 BTS qualified, 
Lucent Trained Flexent Modcell 1.0, 2.0, 3.0, 4.0 and 1X-EVDO,
Lucent Trained RMT software operator for all Flexent Modcell types, 
Certified for Andrews RF cable, 
Certified for Comm-Scope RF cable, 
Certified for True Position LMU installation and programming, 
Anritzu 331b site master

Volunteer Soldier, Rank E2, Texas Maritime Regiment, 1st PLT Bravo CO, Ellington Field Texas State Guard   September 2008 – July 2009 (11 months) Disaster and Humanitarian Relief TXSG soldiers are considered Active State Military Forces and are under the command of the Governor of the State of Texas and the Texas Adjutant General and when activated during emergencies they provide 1st response medical relief and security detail during times of local disasters. It was hard work but also a lot of fun while serving our community through times of local crisis, We had mandatory training drills for 2 days (1 weekend) a month to prepare for local deployment during times of emergency or disaster.

Wing-Tsun Kung-Fu, Harley Davidson Motorcycles, Darts, Books, Philosophy and Comparative Religion, Organic Gardening, Community Service, Inventing and Product Development, Herbalism and Traditional Chinese Medicine

References available upon request.

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